PATIENTS' RIGHTS AND RESPONSIBILITIES
All of our patients have the right to be treated with respect, equality and dignity. We promise not to discriminate against you on the basis of your race, gender, sexual orientation, beliefs, disability or health condition.
In return, this practice considers that all patients should treat all of our staff with the same respect.
Unfortunately, in the past some patients have been abusive, intimidating and threatening towards our doctors, nurses and staff. this is behaviour we are not prepared to tolerate in any circumstances. Any patient behaving disrespectfully will be asked to leave the premises and the partners will decide if further action is necessary.
If any patient acts violently or refuses to leave the premises the police will be called. Any patient behaving in this way will be removed from the practice's list with immediate effect and refused any further appointments or treatment.
Your personal health information is confidential between you and your doctor, unless:
- The Law Courts insist that we disclose medical records to them
- You develop certain infectious diseases which mean we have to notify the public health department (eg meningitis, measles but not aids)
- We need to share information to protect another person's health and/or safety
We may receive requests to provide reports for Social Services, the benefits agency, employers, solicitors or life insurance companies. These will only be provided if you have given your signed consent to say we may do so.
There is a balance between your privacy and safety, health and wellbeing. We will normally share relevant information about you with those involved in your health care unless you ask us not to. This could include doctors, nurses, therapists and technicians involved in treatment or investigation of your medical problem.
Our practice staff have access to your medical record, however, this is limited to allowing them to:
- Tell you the results of tests
- Deal with your repeat prescriptions and home visit requests
- Perform various administration and filing tasks associated with your care.
All the staff in this practice are committed to protecting your privacy and confidentiality.
Please note that we may also need to use limited information from your medical record to update the NHS England about:
- The occurrence of specific diseases
- Which patients are registered with us
- Certain areas of our work for which we are paid, e.g. Minor operations, coil fittings, vaccinations, quality standards of care in a number of areas (e.g. heart disease, stroke, asthma, high blood pressure, chronic obstructive pulmonary disease, epilepsy, hypothyroidism, mental health, cancer)
- people who are entitled to childhood vaccinations, cervical smears and breast screening
- review the service we are providing to ensure it is of the highest standard.
We may also notify the Committee for Safety of Medicine and Drug Research prescribing unit of any major or new drug side effects you have experienced. This is to help protect the general public's health.
If you have an issue with your record being used in this way please mention it to a receptionist.