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Practice Policies

Data protection and privacy for all our patients


This privacy notice explains why we collect information about you, how that information may be used, how we keep it safe and confidential and what your rights are in relation to this.

Central Healthcare Privacy Notice


Our Patients’ Views

Our aim is to provide a high quality, friendly, confidential service. We recognise that, no matter how hard we try, we don't always succeed to meet everyone's requirements or expectations.

  • If something is wrong or unsatisfactory please tell us as soon as possible - you can ask to speak in confidence to a member of staff,if we can we will try to put it right or at least investigate the issue.


  • If the issue is a serious matter of concern or a formal complaint please ask to speak to our Practice Manager or contact her on 01723 360178. We have a complaints procedure which can be downloaded below, or alternatively please ask at our Reception desk for a copy of the leaflet. We can also post out a copy of our complaints leaflet at your request.


  • If you have any suggestions as to how we can improve any aspects of our service please let us know. You can speak to a receptionist or any member of staff, a member of the Patient Group, or alternatively fill in one of our 'Make a Suggestion' forms - these are available in the surgery waiting areas. Please hand your completed form to a receptionist or post it in the box provided.


We value our Patients' feedback and genuinely want to hear what you have to say, and if we can, improve our practice and performance as a result.

Download a copy of our complaints leaflet

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